ProTransit - Light Haulage Services FAQs

Q. How and when will I receive my invoice?

A. You will receive your invoice directly to the email address which you provided to us, where you can print and pay directly via the email. You should receive this email within 1 working day from obtaining your quote or when the job has finished, whichever was agreed at the start. If paying by cheque, payments should be made payable to Ryan Carter. You can also pay in cash and your driver may be able to accept card payments if required.

Q. How do I pay and is there any action for non-payment?

A. Terms of payment will be advised to you at first instance, and depending on the job this may be prior to the job date, beginning of the actual job and sometimes at the end of a job paid to your driver. For some larger jobs, we may offer an option which allows you 7 working days to send payment. In the event of non-payment, you will be sent a reminder, if payment Is still not received then in some cases it will be escalated to court proceedings.

Q. How long will my job take?

A. We will always give an estimate on the timescale of your job to the best of our ability, please keep in mind that heavy traffic during peak times, road accidents, roadworks, and bad weather conditions are out of our control and may cause delays. You as the customer will be sent a call or text from the driver if any delays came to light, keeping you informed every step of the way.

Q. How much will it cost for my job?

A. Every job is tailored to your individual requirements so would be hard to give you a price without speaking to you first. A number of things will be taken into consideration to build your quote so please give us as much information as you can including any zone/congestion or parking charges.  As an optional extra we may be able to provide packaging and depending on the job we may be able to provide assistance in packing your items at an extra fee to help relieve some of the stress for you , this must be brought to our attention prior to the job as we may not have enough time allocated before our next job and will need to work it into your quote.

Q. Are You Insured?

A. We hold full “goods in transit” and “public liability” insurance. We are committed to providing a safe service so we do use protective blankets and straps where possible to minimize movement of your items. We do not accept any responsibility for damages or loss once the job is completed and payment is received.